Frequently Asked Questions (FAQs)

Check-In / Check-Out

  • What time is check-in and check-out?

    Check-in is from 4:00 PM onwards. Check-out is by 10:00 AM on the day of departure.

  • Can I check in early or check out late?

    Unfortunately, early check-in and late check-out are not guaranteed. Our check-in system is preprogrammed to issue keys from 4:00 PM to allow for thorough cleaning between stays.

Access & Key Collection

  • How do I access the apartment?

    You will be provided self check in instructions 3 days prior to arrival, please make sure you read them carefully before arriving to ensure a smooth check-in.

  • What if I arrive late at night?

    Our check in is available from 4pm onwards, it’s self-check-in so it’s not affected by your arrival time.

Parking

  • Is parking available?

    Parking is available on a first-come, first-served basis. Spaces are subject to availability.

Facilities

  • Is Wi-Fi provided?

    Yes, complimentary high-speed Wi-Fi is available in all apartments.

  • Are towels and bed linen provided?

    Yes, fresh towels and bed linen are provided for your stay.

  • Is there a kitchen?

    Yes, all apartments are equipped with a full kitchen including fridge, oven, microwave, kettle, and basic cookware.

  • Is housekeeping included?

    Mid-stay cleaning is not included for short stays, but can be arranged for an additional fee.

  • Washing machine

    Yes, all apartments are equipped with a washer-dryer

Other Amenities

  • Is there a washing machine in the apartment?

    Yes, complimentary high-speed Wi-Fi is available in all apartments.

  • Is there air conditioning?

    No, air conditioning is not provided. However, fans are available upon request.

Policies

  • What is your cancellation policy?

    Yes, complimentary high-speed Wi-Fi is available in all apartments.

  • Are pets allowed?

    Unfortunately, pets are not permitted in our short-term apartments.

  • Is smoking allowed?

    All apartments are strictly non-smoking. Fines may apply if this policy is violated.

  • Cancellation policy

    Free cancellation available 14 days prior to arrival

Contact

  • Who do I contact if I have an issue during my stay?

    You can reach our management team at EMERGENCY NUMBER (leave a voicemail after 3pm), or refer to the information provided in the self-check in instructions